FAQ

Where is your office?

I am licensed in Utah and Texas. I meet about 75% of my clients online. My in-person office is in Lehi on Traverse Mountain.

What are your hours?

I offer appointments Monday 8 am – 5 pm, Tuesday and Wednesday 11:30 am to 7 pm, Thursday 9 am to 6 pm, and Friday 9 am to 4 pm.

How do I schedule an initial appointment?

Give me a call (385) 325-1779 or an email jaysoncarmona@secondchancefamilytherapy.com.

What is your cancellation policy?

You must cancel 24 hours in advance to avoid receiving a charge for the total amount of your session. However, life happens, and I get it! I will not charge you for a missed session if something out of your control happens.

Is the free 15-minute consultation necessary?

Yes. Being able to see if we work together well saves us both time and money.

With what age ranges do you work?

I work with couples and children from ages 4 to 18.

How many sessions do couples usually meet for?

Anywhere from 4 to 12 sessions. This all depends on how much you two are willing to make changes and take healthy risks.

What therapy theories do you use?

I use a variety of theories to help you understand your underlying emotions and thought patterns, specifically Emotional Focused Therapy and Cognitive-Behavioral Therapy.

How long is a typical session?

Sessions are about 50 minutes long with a + or – five-minute wiggle room. I will do my best to end the session at a natural stopping point. Sometimes, there will be a feeling of something not resolved; know that I trust you to be able to process on your own and report back the next session with your successes or things to work on.

Do you take insurance?

I am in the process of being paneled by DMBA. I currently take Aetna, Optum, and Cigna, but I will be transitioning off those insurances by February 2024. If I don’t take your insurance, I can send you a Superbill and you can bill your insurance; success rates vary and are not guaranteed.

Dog or Cats?

Both, though I am allergic to cats and will have puffy eyes by the end of the day.

Favorite fantasy series?

Lord of the Rings.

Can I cry in these sessions?

This is allowed in therapy. I have tissues at the ready and will kindly hand you the box.

Google or Apple?

Google

Taylor Swift or Travis Kelce?

Swift.

My last therapist just sat there and listened to me – and nothing ever really happened; is that what you do?

I tend to want to give you something to work on outside of therapy though there are some clients that want to have someone to listen to them, depending on your needs we can agree to that.

If you could be an animal, what animal would you be?

I would be a raven so I could fly where I wanted to go.